These Terms of Service (“Terms”) govern the provision of Home PDI, Pre-Delivery Inspection, Property Inspection, Snagging, Re-inspection and related property inspection services (“Services”) provided by UrbanEstates (“UrbanEstates”, “we”, “us”, or “our”) to the person engaging our Services (“Client”, “you”, or “your”).
By booking, paying for, scheduling or using our Services, you acknowledge that you have read, understood and agreed to these Terms.
1. Nature of Our Services
UrbanEstates provides independent property inspection and Home PDI services intended to identify observable defects, workmanship concerns, finishing issues and basic functional issues within the agreed scope of inspection.
The inspection is conducted based on the condition of the property that is reasonably observable and accessible at the date and time of inspection.
Our Services may include, depending on the package selected:
- Visual inspection of accessible areas
- Basic functional checks of accessible fixtures and fittings
- Non-destructive measurements
- Basic electrical observations/testing where safe and appropriate
- Plumbing and water-flow observations
- Drainage observations
- Moisture screening
- Thermal observations where included
- Tile/flooring observations
- Door and window checks
- Photographic documentation
- Defect identification and classification
- Preparation of a professional PDI report
- Re-inspection/rectification verification where separately booked
The exact scope applicable to a particular booking shall be the scope communicated or agreed with the Client for that booking.
2. Independent Inspection
Unless expressly stated otherwise in writing, UrbanEstates provides its inspection services independently for the Client.
Our inspection does not constitute an endorsement, certification or warranty of the builder, developer, contractor, architect, project or property.
3. Non-Destructive Inspection
The standard inspection is non-destructive. Unless separately agreed in writing and legally permissible, the inspector will not drill, cut, break, dismantle, remove permanent finishes, open concealed services, damage property, or undertake invasive investigation.
The inspector may decline any test that could cause damage or create a safety risk.
4. Access and Site Conditions
The Client is responsible for ensuring lawful and timely access to the property and all areas included in the agreed inspection scope.
Where applicable, the Client must arrange keys/access cards, permission from the builder/developer/society, electricity supply, water supply, lift access, access to relevant rooms and areas, and availability of relevant documents.
If an area is locked, inaccessible, obstructed, unsafe or unavailable, that area may be recorded as Not Accessible / Not Tested and will not be treated as inspected.
5. Safety
The inspector may refuse, suspend or discontinue any inspection or test where the inspector reasonably considers the condition unsafe. This may include unsafe electrical conditions, unstable surfaces, restricted access, excessive height, water hazards, exposed services or other potentially hazardous conditions.
No refund or compensation shall automatically arise solely because a particular test could not safely be performed, provided that UrbanEstates has otherwise performed the agreed service to the extent reasonably possible.
6. Inspection Limitations
The Client acknowledges that a property inspection cannot identify every possible defect or future problem. The following may remain undetected:
- Concealed defects
- Defects behind walls, ceilings or permanent finishes
- Defects beneath flooring
- Intermittent faults
- Defects that are not active during the inspection
- Defects in inaccessible or locked areas
- Defects concealed by furniture, stored materials or coverings
- Defects in systems that are not operational at the time of inspection
Inspection findings represent conditions reasonably observable at the time and date of inspection.
7. Instrument Readings
Where instruments are used, including moisture meters, thermal cameras, laser measuring devices, water-pressure gauges or other inspection equipment, readings are indicative and context-dependent.
Readings may be affected by surface conditions, temperature, environment, calibration, equipment limitations, test position and operating conditions.
A thermal image indicates temperature patterns and does not, by itself, establish the cause of an anomaly. Moisture-meter readings do not constitute laboratory moisture certification. Water-pressure and drainage observations depend upon the water supply, fixtures, access and operating conditions available during inspection.
8. Specialist Services Excluded
Unless specifically contracted separately, the Services do not constitute:
- Structural engineering certification
- Structural safety certification
- Architectural certification
- Detailed electrical certification
- Plumbing certification
- Waterproofing certification
- Laboratory testing or material testing
- Destructive/invasive testing
- Fire-safety certification
- Lift/elevator certification
- Legal or title verification
- RERA/legal approval verification
- Municipal approval certification
- Building-plan approval certification
- Any other statutory or specialist certification
Where an observation appears to require specialist investigation, UrbanEstates may recommend that the Client obtain an assessment from an appropriately qualified professional.
9. Inspection Report
The PDI report records observations reasonably made during the inspection. Where applicable, the report may include defect identification number, location, observation, photograph, severity classification, recommended action, instrument reading and re-inspection status.
Photographs, measurements and readings constitute evidence of observed conditions and should not be interpreted as a guarantee of future performance.
10. Defect Classification
Defects may be classified according to their observed significance, such as:
- Critical: Potentially serious safety, major functional or significant condition requiring prompt specialist attention/rectification.
- High: Significant defect or functional issue that should preferably be addressed before handover.
- Moderate: Defect affecting finish, usability, performance or workmanship requiring rectification.
- Minor: Small cosmetic or low-impact issue suitable for routine rectification.
Classification is based on the inspector’s professional observation within the agreed inspection scope and does not constitute a statutory determination.
11. No Guarantee of Defect-Free Property
An inspection report is not a guarantee that a property is free from defects. The absence of a defect from the report does not establish that the defect does not exist, particularly where the defect is concealed, inaccessible, intermittent, non-operational or outside the agreed scope.
12. Client Responsibility
The Client remains responsible for obtaining and independently verifying title documents, sale agreements, approvals, occupancy/completion documentation, RERA information, builder/developer warranties, statutory certificates, fire certificates, lift certificates, structural certificates and other legal, financial or statutory documents.
The PDI service should not be treated as a substitute for legal, technical or statutory due diligence.
13. Recommendations and Third-Party Decisions
Recommendations contained in the report are intended to assist the Client in identifying possible rectification or further investigation requirements.
The Client remains responsible for decisions concerning property acceptance, handover, rectification, payment, possession, builder/developer negotiations and appointment of specialist professionals. UrbanEstates is not responsible for decisions independently made by the Client or third parties based on the report.
14. Re-inspection
Re-inspection is a separate service unless expressly included in the selected package. A re-inspection verifies the condition of previously reported defects that are reasonably accessible and testable at the time of re-inspection. Re-inspection does not constitute certification of the underlying construction, repair methodology or future performance.
15. Report Delivery
Reports will normally be delivered through the communication method agreed at booking, such as email, WhatsApp, client portal or another agreed electronic method. The expected delivery period will depend upon the selected service, inspection scope, availability of information and operational circumstances.
16. Intellectual Property
Unless otherwise agreed in writing, UrbanEstates retains intellectual property rights in its inspection methodology, checklists, report formats, templates, defect classification system, branding, documentation structure and other proprietary materials.
The Client receives the report for their personal/property-related use and may not commercially reproduce, resell or represent UrbanEstates’ methodology or templates as their own without written permission.
17. Confidentiality
Information provided by the Client and information collected during the inspection will be used for service delivery, reporting, administration, communication, record keeping and legitimate legal/insurance requirements, subject to applicable law.
18. Fees and Taxes
The applicable inspection fee shall be communicated to the Client before confirmation of the booking. Unless expressly stated otherwise, applicable taxes, government charges or additional agreed expenses may be charged separately. Any additional service outside the agreed scope will require the Client’s approval and may be subject to additional charges.
19. Cancellation and Refunds
All cancellations, rescheduling requests and refunds are governed by the Cancellation & Refund Policy published on this website and applicable to the booking. Nothing in this clause is intended to exclude any rights or remedies that cannot legally be excluded.
20. Limitation of Liability
To the maximum extent permitted by applicable law, UrbanEstates’ liability shall be limited to the Services actually contracted and paid for, subject to the applicable agreement, law and any applicable insurance coverage. Nothing in these Terms shall exclude or restrict any liability that cannot lawfully be excluded or restricted.
UrbanEstates shall not be responsible for future deterioration; defects not reasonably observable during inspection; concealed defects; defects in inaccessible areas; intermittent defects that did not manifest during inspection; matters outside the agreed scope; third-party workmanship performed after inspection; or decisions independently made by the Client or third parties.
21. Force Majeure / Unavoidable Circumstances
UrbanEstates shall not be responsible for delay or inability to provide Services caused by circumstances beyond its reasonable control, including severe weather, natural events, access restrictions, building restrictions, utility failure, government restrictions, illness, emergencies or other circumstances that reasonably prevent safe or timely performance. Where reasonably possible, the appointment may be rescheduled.
22. Dispute Resolution
The Client should first contact UrbanEstates and provide reasonable details of the concern so that the matter can be reviewed and resolved in good faith. Nothing in these Terms prevents a consumer from exercising any mandatory rights or remedies available under applicable law.
These Terms are governed by the laws of India. Subject to applicable law, the courts at Bhubaneswar, Odisha shall have jurisdiction.
23. Amendments
UrbanEstates may update these Terms from time to time. The version applicable to a booking shall ordinarily be the version communicated or accepted by the Client at the time of booking, subject to applicable law.
24. Acceptance
By booking or using the Services, the Client confirms that they have had an opportunity to review these Terms, the applicable scope, inspection limitations and applicable cancellation/refund policy.